Problem Companies

A list of companies who are extremely difficult to deal with, when it comes to issues of misuse and misrespresentation.  Common issues with each are described in full and where possible, advice is given.  

Amazon -

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When the company receive a DMCA, staff member 'Chad' will claim that he's unable to read, despite working in a legal department.  He will insist that you re-send the DMCA several times before it is accepted.  It is often better to leave Amazon as a last resort, email all other contacts first, because they normally resolve the issue while Amazon are still claiming that they can't find your address, or some other detail, on the DMCA in front of them.  Unfortunately, you will probably have to deal with Amazon, because they host a large number of the illegal download sites.  As regards illegal book download sites, you will notice that any inaccuracies stated on Amazon are copied onto the illegal download sites. 

As regards inaccuracies stated on Amazon; edits to one Amazon site will not carry over onto the other sites, you have to edit each individually.  They will not delete your books, even if they are out of print, or were never available for sale.  They allow book sellers to make any changes they wish, but deny that right to the copyright owner.  This is because they derive a monthly income from book sellers and they want you to pay that fee as well, so although there is an 'author central' for UK, France, Germany, Japan and America, they will often ignore your edits, complete them incorrectly, or claim that you wish to edit something they are not able to edit.  The UK site take a ridiculously long time to make an edit, but will do so eventually.  The French and German sites are the best ones; the staff are very quick to make edits and they complete them perfectly.  The Japanese site do try to be helpful, but there appears to be some ongoing technical issue, which often prevents this.  The American site are rude and unwilling, they take an absolute age to make the simplest of edits and willfully admit that they have people registered as the 'copyright owner', or 'publisher' of work not owned by the registrant - when asked to elaborate or provide details, they will refuse to do so, thereby willingly and knowingly supporting copyright and royalty theft.  'Mike Hammer' of Amazon (US) will eventually send you a supervisory email, after you've received multiple emails from the 'team' about unrelated issues, suggesting that they do not understand your edit, or their job.  His email will inform you that the correct way to edit Amazon US is to fill out the 'Report a Problem' form on each page, which they have removed, as members of the public do and then he will inform you that you could join 'seller central' (paid service), where you will be able to edit whatever you want - thereby giving an author less rights to their own work than; publishers, thieves, the public, book sellers and of course; Amazon.  He will then abruptly inform you that 'this is Amazon's final response to this issue', like the sociopathic, pumped up incompetent he is and as such displaying his unfounded arrogance, as such people love to do, because it gives them a temporary feeling of unachieved superiority, which is much quicker than working for that s***. 

You will also find your details listed on numerous unrelated sites, with paragraphs of nonsense, which basically amounts to spam.  Such sites will claim they have every right to use your details erroneously, because they are 'Amazon affiliates'.  In practice this means that both Amazon and the affiliate are deriving income from your details and you do not derive any financial compensation from this transaction, which is slavery.  Amazon have elected themselves the slave masters of anyone unfortunate enough to find their work listed on their sub-standard site. 

Not only that, apparently Amazon pay minimal wage and low taxes, so there is little wonder that they are a billion dollar company, but only when there is no more art and no service amenities and all workers are living off food stamps will society realize that Amazon may be cheap, but its' company practice is not what the world needs and by then it will be too late, so for your own purposes;

Edit the UK site if you have a significant amount of time to spend on doing so and if you deem it to matter.

Always edit the French and German site, they are wonderful people, easy to deal with and will have your listing looking perfect within no time.

You could try the Japanese site, they will try to help you, but if you hit upon a technical problem it may turn into a UK site effort and time frame.

Unless it is of huge importance, don't even bother contacting the American site, if their incompetence doesn't get you, their attitude problem will.

The remainder of their sites have no 'author central', but you can supposedly send edits to their customer services.  In practice, this is not the case.  They will either; give you a lot of suggestions which are all incorrect, but it will cost you a lot of time following them all (Italy), or they will immediately state that they are unable to make edits (India), or they will promise to make edits, after a Chad worthy dialogue and after multiple emails and demands for information, they won't do anything.  If you email again, they will pretend that they don't understand you and will keep requesting further information, which you've already provided (Spain).  I would suggest that the sites without 'Author Central' are not worth bothering with at all.  They will all ensure that they suggest you join 'Print on Demand', (deeply worrying, considering what they host) or 'Seller Central' (paid service).  Some of them simply do not respond at all.  Annoying as that is, it's not as annoying as having your time wasted by continuous emails back and forth, as required by Amazon Spain and America, when you still end with the same conclusion - incorrect listings.

If your book has been listed incorrectly, you would be best advised to edit it on other sites, so that your other listings are correct.  Other book selling sites are only too happy to hear from an author and make appropriate edits, because good listings sell books and that is their business.  Don't waste too much time on Amazon and don't pay them any money, unless you really have to/want to.  

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