Problem Companies

This is a list of companies who are extremely difficult to deal with, when it comes to issues of misuse and misrepresentation.  Common issues with each are described in full and where possible, advice is given.  

Amazon -

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When the company receive a DMCA, staff member 'Chad' will claim that he's unable to read, despite working in a legal department.  He will insist that you re-send the DMCA several times before it is accepted.  It is often better to leave Amazon as a last resort, email all other contacts first, because they normally resolve the issue while Amazon are still claiming that they can't find your address, or some other detail, on the DMCA in front of them.  Unfortunately, you will probably have to deal with Amazon, because they host a large number of the illegal download sites.  As regards illegal book download sites, you will notice that any inaccuracies stated on Amazon are copied onto the illegal download sites. 

As regards inaccuracies stated on Amazon; edits to one Amazon site will not carry over onto the other sites, you have to edit each individually.  They will not delete your books, even if they are out of print, or were never available for sale.  They allow book sellers to make any changes they wish, but deny that right to the copyright owner.  This is because they derive a monthly income from book sellers and they want you to pay that fee as well, so although there is an 'author central' for UK, France, Germany, Japan and America, they will often ignore your edits, complete them incorrectly, or claim that you wish to edit something they are not able to edit.  The UK site takes a ridiculously long time to make an edit, but will do so eventually.  The French and German sites are the best ones; the staff are very quick to make edits and they complete them perfectly.  The Japanese site does try to be helpful, but there appears to be some ongoing technical issue, which often prevents this.  The American site are rude and unwilling, they take an absolute age to make the simplest of edits and willfully admit that they have people registered as the 'copyright owner', or 'publisher' of work not owned by the registrant - when asked to elaborate or provide details, they will refuse to do so, thereby willingly and knowingly supporting copyright and royalty theft.  'Mike Hammer' of Amazon (US) will eventually send you a supervisory email, after you've received multiple emails from the 'team' about unrelated issues, suggesting that they do not understand your edit, or their job.  His email will inform you that the correct way to edit Amazon US is to fill out the 'Report a Problem' form on each page, which they have removed, as members of the public do and then he will inform you that you could join 'seller central' (paid service), where you will be able to edit whatever you want - thereby giving an author less rights to their own work than; publishers, thieves, the public, book sellers and of course; Amazon.  He will then abruptly inform you that 'this is Amazon's final response to this issue', like the sociopathic, pumped up incompetent he is and as such displaying his unfounded arrogance, as such people love to do, because it gives them a temporary feeling of unachieved superiority, which is much quicker than working for that s***. 

You will also find your details listed on numerous unrelated sites, with paragraphs of nonsense, which basically amounts to spam.  Such sites will claim they have every right to use your details erroneously, because they are 'Amazon affiliates'.  In practice this means that both Amazon and the affiliate are deriving income from your details and you do not derive any financial compensation from this transaction, which is slavery.  Amazon have elected themselves the slave masters of anyone unfortunate enough to find their work listed on their sub-standard site. 

Whatever complaint you send to Amazon, regarding anything they host, no matter the nature of the material, including very suspicious, possibly illegal material; they will state that they have passed the complaint to their customer, but they cannot remove the material, because ‘it is not against Amazon policy’. Occasionally, they will make the mistake of sending you a link to this policy, where you will deduce, in as little as a few seconds that the issue is clearly stated to be against Amazon policy. Apparently, Amazon staff either cannot read their policy, or do not read their policy, but they expect the innocent party to spend unnecessary time doing so. A further inquiry, with screen shot of said policy, will gain no response. Should you manage to contact the customer directly at some point; you will often find that Amazon have not informed them of your complaint, choosing instead to play self-elected nurse to their customers and oftentimes, the customer will be only too willing to uphold your complaint and remove the content. Do ensure you send them all Amazon communications and advise them to change hosts!

Apparently Amazon pay minimal wage and low taxes, so there is little wonder that they are a billion dollar company, but only when there is no more art and no service amenities and all workers are living off food stamps will society realize that Amazon may be cheap, but its' company practice is not what the world needs and by then it will be too late, so for your own purposes;

Edit the UK site if you have a significant amount of time to spend on doing so and if you deem it to matter.

Always edit the French and German site, they are wonderful people, easy to deal with and will have your listing looking perfect within no time.

You could try the Japanese site, they will try to help you, but if you hit upon a technical problem it may turn into a UK site effort and time frame.

Unless it is of huge importance, don't even bother contacting the American site, if their incompetence doesn't get you, their attitude problem will.

The remainder of their sites have no 'author central', but you can supposedly send edits to their customer services.  In practice, this is not the case.  They will either; give you a lot of suggestions which are all incorrect, but it will cost you a lot of time following them all (Italy), or they will immediately state that they are unable to make edits (India), or they will promise to make edits, after a Chad worthy dialogue and after multiple emails and demands for information, they won't do anything.  If you email again, they will pretend that they don't understand you and will keep requesting further information, which you've already provided (Spain).  I would suggest that the sites without 'Author Central' are not worth bothering with at all.  They will all ensure that they suggest you join 'Print on Demand', (deeply worrying, considering what they host) or 'Seller Central' (paid service).  Some of them simply do not respond at all.  Annoying as that is, it's not as annoying as having your time wasted by continuous emails back and forth, as required by Amazon Spain and America, when you still end with the same conclusion - incorrect listings.

If your book has been listed incorrectly, you would be best advised to edit it on other sites, so that your other listings are correct.  Other book selling sites are only too happy to hear from an author and make appropriate edits, because good listings sell books and that is their business.  Don't waste too much time on Amazon and don't pay them any money, unless you really have to/want to. 

 
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Wordpress/Automattic -

Automattic are the host of Wordpress, which have a publicly stated ‘terms of service’ and ‘User Guidelines’. They either do not understand their ‘terms of service’ and ‘User Guidelines’, or more likely; they refuse to adhere to them.

The user guidelines state that ‘illegal content and conduct’ is disallowed and elsewhere in the terms ‘defamation’ is individually stated as being disallowed. However, they actively refuse to remove hate crime and defamation; both criminal offenses.

The user guidelines clearly state that ‘intellectual property infringement’ is disallowed and yet they list much provable copyright theft, which they willfully ignore and they pretend they are not aware of it.

The user guidelines state that ‘impersonation’ is disallowed, yet when faced with evidence, categorically proving that their user/s are demonstrating impersonation; they variously refuse to investigate, or they refuse to respond.

The user guidelines state that ‘calls to violence’ are disallowed, but when clear examples of the same are shown to them; they ignore them and when victims of such calls contact them, some of whom are children; they are told that ‘freedom of speech’ is of greater importance than their right to life, because apparently the staff are psychopaths and do not believe they have to display the ‘freedom of speech comes with responsibility’ claim we’ve all heard so much about.

The user guidelines state that ‘posting private information’ is disallowed, but when clear examples of the same are shown to them; they ignore them and when victims of such calls contact them, some of whom are children; they are told that ‘freedom of speech’ is of greater importance than their right to life, because apparently the staff are psychopaths and do not believe they have to display the ‘freedom of speech comes with responsibility’ claim we’ve all heard so much about.

The user guidelines state that ‘spam’ is disallowed, but once again; when clear examples of users spamming activity is presented to them; they ignore it.

The staff decides among themselves, within their group, whether or not a concern should be upheld. Sometimes a single individual will decide within minutes, which is contrary to their outlined terms, which solidly claim that a legal team make such decisions. At no time do they inform the user of the complaint. The user is actively denied their own right, to resolve their own issue and decide whether or not they wish to uphold ‘freedom of speech’ over a matter causing significant damage. Staff members will even claim that they have no means of contacting users. The user guidelines clearly state that their users can and should be contacted when any complaint is made.

Do not use Automattic or Wordpress unless you’re a stalker or slanderer, who seeks to be looked after by your host, as if they’re your psychiatric nurse.

 
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Ispiria -

Ispiria are now the choice host of copyright thieves. They use Cloudflare as a proxy, who hire staff who either cannot read, are not trained in their job, or are affiliates of the copyright thieves, as are Ispiria themselves.

When one locates copyright theft, first you must trace the host. You will deduce that the proxy is Cloudflare and this means that you have to spend extra time; filling out their special form, on their special site. The form will not send until all fields are completed. However, Cloudflare will often respond; stating that some part of the information is not present, or for more fun; they will simply state ‘we cannot accept your complaint because………..Cloudflare’. They will ask for further information to be emailed to them, but they neither read, nor respond to such emails. The form has a blocker on it, which means that another complaint cannot be made for one week and when that week has elapsed; you may get the same response again. I once reported that a Cloudflare customer had been hacked. They delayed the report and allowed the hacking to continue for three full weeks, using the above methods, until the customer discovered the issue themselves and resolved it. Of course, I immediately sent them copies of all Cloudflare communications and I would advise anyone to do the same. No one should be paying for such a shoddy service, which believes it is protecting its customer, when it’s actually damaging them.

When, at length, you are furnished with the host details, these will more than likely be those of Ispiria, because they are now the choice host of all copyright thieves, as the last choice host had the good sense to rid themselves of such customers and likewise their previous title. Ispiria claim they are fast and they guarantee traffic; neither of which is true, because the criminals they host are too mentally ill and lacking in creativity to know what is and is not popular and they decorate their sites with so much malware that they barely run at all, often displaying an error message. They also claim that they deliver the sites to ninety six countries, which is also untrue, given that those countries honor DMCA’s and the European Right to be Forgotten, so all their sites/pages can be delisted as and when they appear, whether or not Ispiria honor complaints and DMCA’s and they do not do so; they simply ignore them, as does their single, criminal customer, who has too much time on his hands and very little intelligence. You will gain no response whatsoever from Ispiria, because they also have very little intelligence, which is largely why it has becoming the criminal’s choice.